Marketers Guide to Social Media for Business Success
Social media in 2021 is yet to reshape the small business, and its role is expected to be the most crucial one ever. As per the survey, 47% of internet users at the age of 16 to 64 spent more time on social media these days when compared to 2019. This does not mean mindlessly scrolling as there is also evidence for eCommerce sales on the rising end. In the upcoming year, social media is expected to play an even more crucial role in driving sales, offering customer service and enhancing brand awareness. This marketers guide to social media will grow your business to success.
The COVID-19 pandemic has brought out lots of changes and this even created a huge impact on online sales and development. It accelerated more plans and introduced new tools for online business. So, keeping a note on the various small business trends and working on it will help you to enhance your business. Are you willing to know about the social media trends 2021 to elevate the small business? Here are the things you have to know!
Content Value will Beat the Quality of Production
When many businesses were forced to go completely remote in 2020, the social media and the video marketing teams could not use the professional resources. They were dealing with the development of a scalable production process that was completed being at home with less professional resources. The consumers still continue to engage with the videos, live streaming and several other social media contents, which are prepared from being at home. It clearly registers that even low-quality content can be engaged when it offers the necessary information. The COVID-19 has created several new impacts and marketers are trying new options to engage the audience through social media.
In the list of social media marketing trendsof 2021, it is one of the leading and noteworthy factors. Can you ignore reading the meme when you get into social media? No! It has now become the most common way for communication and reaching the targeted audience. They can easily spread to the entire internet channel and engage the communities. It is not only the picture, but it comes with the ability to normalize the extreme behaviours such as external agencies interfering with any crucial events in 2021. Now, you should be able to protect the brand for the memes as well.
Marketing is now serving as the two-way street where the brand can no longer keep shouting their message at their audience and hope they may reach the business. Instead, it is all about conversations and connections. The customers are looking for communication with the businessman and establish a business relationship with them to become potential customers. Adding to it, the pandemic also has brought this into the forefront. Sales are no longer a top priority for the customer about the information, social issues and engagement. Here, connecting with their stories will become the key to engagement.
The Social Gaming
This lockdown brought the new trend in video games, and a group of people are addicted to it. Yet gaming is no longer just about playing to win and get thrilled. Communities have risen within and around games, creating entire communities dedicated to the multiple fan bases. Further, the new players are benefited from the games by developing the relatable skills that are valuable in the real world. The gaming platforms also offer the best place to exhibit the small to reach the audience. So, when you look for social media marketing guide, it is one of the vital factors to focus on.
Social Media for Ecommerce
These days, social media is not only for sharing information and entertainment. It takes part in eCommerce as well. 87% of eCommerce shoppers strongly believe that social media is helping them to make the shopping decision. As half the world’s population is on social media, social commerce is the next logical step for online shopping in 2021. Through social media, the audience can easily interact with the business authorities and get their doubts clear on the product or service. This makes the business more reliable and helps to lead generations. Following the right marketing strategies will help your audience for appropriate buying decision.
A Platform for Customer Service
Customer service plays a vital role in preserving the brand loyalty and when it is about the success of the small business. Majority of the people in the age group of 18 to 54 will see social media as the most effective channel for elevating customer service. Remember that the customers will expect support via social media and almost equally likely to praise or complain about the response. So, you should maintain good interaction with the audience. Also, try to respond to all the comments and suggestions for the audience. So, customer service is now possible with social media for business success.
More Brands Go Live
In 2019, only one of the five Facebook videos was live streaming. In May 2018, YouTube users cumulatively spent 284 hours watching live videos under various categories. In 2020, many brands were forced to make events, conferences, and several other marketing experiences online. It is not shocking to think that the live stream numbers may become high. Now, many social media platforms like Facebook, Instagram, Twitter, and Twitch are looking for live streaming of events, Q&A, tutorials and several other types of contents. It also has lots of followers and engaging with the brands by bringing the events they may be able to attend directly to their screens.
Impact of Images and Videos
Not only the substance of the content has to be relevant to the audience, but it is about the images and videos as well. As per the research, 68% of the customers want to engage with the images on the website and 50% of the audience wants to engage with the video content. You have to review the content that you have posted in the last year. The flagging text post will receive high engagement and brainstorm to turn the topic to be more engaging more visually appealing through the video content.
The modern social media have blurred the line between facts and fiction. The recent days have evidenced with lots of myths and false statement on the social platforms. The COIVD pandemic has brought for the forefront. Society is facing an uncertain future, and this also creates a hotbed of misinformation with false stores leading the life-changing decisions. 2021 is expected to have a brand, and social media channels focus on highlighting the truth and silencing over the fake news. This will help the audience to get to know the genuine information and clear ideas on the product or service.
Navigating through Social Media for Small Business
Today, the world is constantly changing for a number of reasons. Although you think about the things that will contribute to small business development, you have to adapt to various aspects of the digital platform. As the social media marketer, the best thing you can focus on is to continue the recent trends in social media. Learn more about the various strategies and ensure to choose the right strategies to learn how to navigate the unprecedented online success. Unless you are analyzing the factors properly and implement them, it becomes challenging to be successful for the small business in the online platform.